RETURNS, EXCHANGES, AND REFUNDS POLICY

At OOUZON.COM, we strive to provide you with the best shopping experience. We understand that there may be instances where you need to return or exchange a product. Please review our Returns, Exchanges, and Refunds Policy carefully to understand how it works.

Returns and Exchanges

Step by Step Process:

  1. Return or exchange requests must be initiated within 7 days of the delivery date.
  2. Once we receive the product, our team will reach out to you to confirm your request.
  3. In the event of a manufacturing defect, we will provide a full refund, subject to approval from our quality department.
  4. If you receive a package that appears tampered with or open, please do not accept it upon delivery.
  5. All returned products must be unused, unwashed, and undamaged, and they should be returned with their original packaging and tags intact. Items without tags will not be accepted.
  6. The refund or exchange is contingent upon your returns meeting the above conditions; otherwise, returns or exchanges will not be accepted.
  7. For free shipping, the shipment charges will be borne by the customer when returning the order, and the remaining amount will be refunded to the customer.
  8. In case you receive a damaged or defective product, please notify us within 24 hours of delivery and email a photograph of the damaged or defective product to info@gomadeindia.com. Failure to do so may result in the return not being processed.

        Please Note: We prioritize hygiene, and therefore, no returns or exchanges will be applicable to used products.

        What Items Are Returnable?

        You can return items within 7 days of receiving your shipment if they meet the following criteria:

        • They must be in their original condition.
        • All products must be unwashed and unused.
        • They should be returned in their original packaging.

        Free gifts or promotional items are not returnable.

        For any further concerns or queries regarding returns, exchanges, or refunds, please reach out to us at info@gomadeindia.com.

        We value your trust and satisfaction at OOUZON.COM, and we are committed to providing you with exceptional service and quality products. Thank you for shopping with us.